After seeing a 374% increase in sales from the United States, Honey Birdette made the decision to launch an e-commerce website dedicated to the U.S. The new website will helpe speed up the shipping, receiving, and returning processes. Honey Birdette also has the goal to open up a physical locations in the United States in the future.
Honey Birdette offers free standard shipping on all orders over $100 dollars and free express USA shipping on orders over $200 dollars. If your order is less than $50 dollars a $10 dollar flat rate will be charged for shipping. The timelines for delivery vary based on the type of shipping received or purchased. Standard delivery, which is $10 dollars, takes 3-8 days. Standard delivery will be shipped through DHL and is typically received within 5 days for US mainland delivery and within 8 days for more regional areas. If you purchase express deliver, for $18 dollars, you can plan on receiving your order within 2-3 days.
Honey Birdette offers a 90 day return and exchange policy. In order to return your item within the 90 day period, you need to have the receipt, all tags need to be attached, and it needs to be unused. There are some stipulations on what can be returned or exchanged. For health purposes, toys can only be returned or exchanged if they are faulty. Items that are on sale are also non-returnable and non-exchangeable. Refunds will only be given once the item has been received by Honey Birdette and they have determined that it has been unused/unworn, that the tags are still intact, and that the item hasn’t been washed. Once the item has been received and it has been determined that it fits the criteria necessary for return, you can expect your refund within five business days.